DPS Sales and lettings aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

• If you believe that you have a grievance, please write in the first instance to the Manager at the office.
• The grievance will be acknowledged within 3 working days.
• The grievance will then be investigated thoroughly in accordance with established “in-house” procedures and a reply sent to the complainant within a further 14 working days.
• If the complainant is dissatisfied with the result of the above investigation, please send your complaint in writing, along with written evidence of step 1 above to the Proprietor of the office concerned (if different from the Manager) who will investigate further and respond within 14 working days.

Hopefully your complaint will be resolved, however if the complainant is still not satisfied, DPS sales and lettings are a member of The Property Ombudsman, so you can forward your complaint to:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
SP1 2BP

Please note that The Property Ombudsman cannot deal with issues between a landlord and tenant including deposit disputes. They will also only deal with any complaints that have been through the above process.